Customer Support Agreements

CSAs are designed to give you piece of mind that your machinery is being maintained in a professional and uniform manner by fully trained Caterpillar engineers. There are range of CSAs available ranging from Machine Inspection Programmes, Preventative Maintenance Agreements, Repair and Maintenance Agreements and PM Lite options. These will help you lower your cost per hour of production by providing a planned approach to scheduled services or repairs at a pre-determined price.

A CSA can lower your operating costs by ensuring that all Preventative Maintenance services and repairs are completed on time, at a fixed price and at the most cost effective intervals. By working to a fixed before failure component replacement system your unplanned down time will be reduced and will ensure your equipment will be available when you need it. Let us carry the burden of recruitment, training and maintaining and running vans and a workshop, while you get in with running your business.

Machine Inspection Programme

This type of Customer Support Agreement includes:

Visual and operational inspection
Fixed price visits
Follow up quotation for any repairs

Preventative Maintenance Service Kits

This type of Customer Support Agreement includes:

Filters to perform all service intervals
Fixed price filter costs
Includes supply of all filters to perform serving as per Bitelli or Caterpillar maintenance manuals