Service Agreements
Customer Support Agreements (CSA)
CSAs are designed to give you piece of mind that your machinery is being maintained in a professional and uniform manner. There is a range of CSAs available ranging from Machine Inspection Programmes, Preventative Maintenance Agreements, Repair and Maintenance Agreements and Custom Designed Repair and Maintenance Agreements.
What is a Customer Support Agreement?
A CSA is any arrangement between you and Finnpave that helps you lower your cost per hour of production by providing a planned approach to scheduled services or repairs at a pre-determined price.
Who should have a CSA?
Customer Support Agreements are for everyone. CSAs are not just for large machines or fleets. Everyone from an owner operator to a large fleet operator can benefit from a CSA. While Repair and Maintenance Agreements are only available for new purchases our Machine Inspection Programmes and Preventative Maintenance Agreements are available for any age of machine.
What is covered on a CSA?
All CSAs can be customised for your own particular needs, whether it be for a single machine Preventative Maintenance package or for a fleet of machines on full Repair and Maintenance there is a CSA to suit you.
What are the benefits of a CSA?
A CSA can lower your operating costs by ensuring that all Preventative Maintenance services and repairs are completed on time, at a fixed price and at the most cost effective intervals. By working to a fixed before failure component replacement system your unplanned down time will be reduced and will ensure your equipment will be available when you need it. Let us carry the burden of recruitment, training and maintaining and running vans and a workshop, while you get in with running your business.
What is the cost?
Since every CSA is different, as each agreement can be customised to your exact needs, there is no fixed cost. Ask your Customer Support Sales Representative for a quote on your machines or request a quote on line now.
How do I pay?
There are a multitude of ways to pay, depending on the CSA taken out. You could pay a monthly cost or an hourly cost or you could negotiate special terms as part of your agreement. Ask your Customer Support Sales Representative for a quote on your machines or request a quote on line now.
Machine Inspection Programme
This type of Customer Support Agreement includes:
Visual and operational inspection
Fixed price visits
Visits scheduled to reduce down time and loss of production
Full written report including highlighting problems
Recommendation of corrective action required
Follow up quotation for any repairs
 Request a quote
50 - 50 Preventative Maintenance
This type of Customer Support Agreement includes:
Filters to perform all service intervals
Fluids to perform major services*
Labour to perform major services*
Transport and travel expense
Walk around inspection at each service
*customer to supply labour and fluids for minor services, Finnpave to provide breakdown of checks to complete services
Request a quote
Full Preventative Maintenance
This type of Customer Support Agreement includes:
Filters to perform all service intervals
Labour to perform all services
All fluids included
Transport and travel expense
Walk around inspection at each service
Request a quote
Repair and Maintenance Agreements
This type of Customer Support Agreement includes:
Filters to perform all service intervals
Labour to perform all services
All fluids included
Transport and travel expense
Walk around inspection at each service
All scheduled repairs
All unscheduled repairs
Planned before failure component replacement
In addition, these items can be added to the standard Repair and Maintenance Agreement:
Bi-annual re-spray
Loan machine for planned maintenance (not available on all models)
Request a quote
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